E-Commerce Order Fulfillment (Shopee / Lazada / TikTok Shop)
- Oversee the daily pick-pack-dispatch cycle to meet each marketplace's ready-to-ship (RTS) cut-off time and SLA.
- Monitor order status across seller centers, resolve stuck/failed orders, and coordinate 3PL pickup (SPX, Flash, LEX, J&T, Kerry) to prevent late shipments.
- Track dispatch accuracy and returns (RTS/RTO), analyze root causes, and drive down error and cancellation rates.
Inventory & Stock Control
- Manage stock accuracy through cycle counts and periodic full counts, and reconcile physical stock against the system.
- Enforce FEFO (First Expired, First Out) for food products to control near-expiry and expired stock.
- Coordinate stock replenishment and allocation across marketplace channels to prevent oversell and stockouts.
Warehouse Safety & 5S
- Maintain warehouse safety standards, PPE compliance, and safe use of forklifts/handling equipment.
- Run and sustain the 5S system in storage, packing, and dispatch zones; conduct safety walk-throughs and correct hazards.
- Coordinate with the Safety Officer (จป.) on incident reporting and preventive measures.
Team Supervision & Reporting
- Supervise, schedule, and assign the warehouse/dispatch team to match daily and campaign-peak order volume (e.g. 11.11, 12.12, payday).
- Prepare daily and monthly reports in Excel — dispatch volume, on-time %, accuracy, returns, and stock status.
