E-Commerce Order Fulfillment

• Manage daily pick, pack, and dispatch operations for Shopee, Lazada, and TikTok Shop in line with RTS cut-off times and SLAs.
• Monitor order status, resolve failed or delayed orders, and coordinate pickups with logistics partners such as SPX, Flash, LEX, J&T, and Kerry.
• Control dispatch accuracy, returns, cancellations, RTS, and RTO while identifying root causes and improving operational processes.

Inventory and Stock Control

• Maintain inventory accuracy through cycle counts, physical stock counts, and system reconciliation.
• Apply FEFO for food products to control near-expiry and expired inventory.
• Manage stock allocation and replenishment across online marketplaces to prevent overselling and stockouts.

Warehouse Safety and 5S

• Ensure compliance with warehouse safety standards, PPE requirements, and safe equipment operation.
• Maintain 5S standards across storage, packing, and dispatch areas.
• Coordinate with the Safety Officer on incident reporting and preventive actions.

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field.
• 3–5 years of experience in distribution center, warehouse, logistics, e-commerce fulfillment, or FMCG operations.
• At least 2–3 years of experience supervising warehouse or distribution teams.
• Experience with ERP or WMS; SAP, Oracle, or equivalent systems is an advantage.
• Strong Microsoft Excel skills, including PivotTables, lookup functions, and data analysis.
• Ability to analyze inventory variances, delivery KPIs, freight costs, and warehouse productivity.
• Strong leadership, problem-solving, and coordination skills.